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Our Commitment To You

Our Commitment To You

Manchester Neuro Physio strive to provide an outstanding standard of care to all its patients. To achieve these standards Manchester Neuro Physio makes the following commitments:

  • Provide clear and accurate information regarding our services.
  • Deal with all enquiries in a prompt, considerate and knowledgeable way.
  • Provide services that are appropriate and in line with our patients needs.
  • Deliver the same standard of service to every patient, irrespective of their gender, age, race, religion or physical ability.
  • Offer a range of services to ensure we can strive to arrange an appointment time and location that best suits your needs.
  • Aim to deliver an efficient, seamless and pleasant service.
  • Ensure each patient contact will reach an appropriate conclusion, and strive to reflect patients individual lifestyles, ambitions and personal goals.
  • Provide a safe, private and friendly environment.
  • Support a patients right to decline any treatment option without prejudice.
  • Provide our staff with the right equipment and education to deliver a high standard of service.
  • Enable patients to provide feedback easily, and use this feedback to shape our practice.
  • Respond to complaints within 5 days.
  • Ensure that if we cannot help you, we try to find someone who can.


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